Account & product support
Sign-in, profiles, CV tools, sessions and technical issues.
Contact
Tell us what you need help with.
Choose the closest topic so your message reaches the right part of the SkillBigo team. Include your booking reference when contacting us about a paid service, but never email card details or passwords.
Contact the right team
We use support@skillbigo.com for account, payment, privacy and safety matters, and hello@skillbigo.com for mentor and partnership conversations.
Bookings & payments
Booking, cancellation, refund, payout or card-payment questions.
Privacy & data rights
Access, correction, deletion, objection or other data-protection requests.
Safety & content reports
Report illegal, harmful, fraudulent or abusive content or conduct.
Mentor enquiries
Mentor applications, profiles, services, verification and payouts.
Universities & partnerships
Institutional access, collaboration and partnership conversations.
Complaints and escalation
Put “Complaint” in the subject line and explain the outcome you are seeking. Privacy complaints may also be raised with the UK Information Commissioner’s Office after giving us the opportunity to respond.
Privacy rights and ICO detailsUrgent danger or crime
SkillBigo is not an emergency service. If someone is at immediate risk, contact 999 or the appropriate emergency service. Report platform content to us as well so we can review it.
Read our Community Guidelines